Privacy Policy

This Privacy Policy describes how Infinitiminds Technologies Private Limited (operating as HillTeck, "we", "us", or "our") collects, uses, and shares information about you when you use our website at hillteck.com, our Shopify app, or any of our services (collectively, the "Services").

By using our Services, you agree to the collection and use of information as described in this policy. If you do not agree with our practices, please do not use our Services.

1. Information We Collect

Information You Provide Directly

• Account Information: When you register, we collect your name, email address, phone number, and business details.
• Shopify Store Data: If you install our Shopify app, we access store data including orders, customer names, phone numbers, and delivery addresses — solely to provide our COD verification and communication services.
• Payment Information: Billing details for subscription plans (processed securely by third-party payment providers).
• Communications: Messages, support tickets, and feedback you send us.

Information Collected Automatically

• Usage Data: Pages visited, features used, click patterns, and session duration on our website and dashboard.
• Device & Browser Data: IP address, browser type, operating system, and device identifiers.
• Cookies & Tracking: See Section 5 for our full Cookies Policy.

Information from Third Parties

• Shopify: Order, customer, and store data via Shopify's Partner API.
• Meta / WhatsApp: Message delivery status and interaction data via WhatsApp Business API.
• Analytics Providers: Aggregated website traffic data from Google Analytics.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Services (COD verification, WhatsApp automation, RTO reduction)
• Process and fulfill your subscription and billing
• Send transactional messages (order verifications, alerts, confirmations) on behalf of merchants
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent; opt-out available at any time)
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our Terms & Conditions
• Analyse usage patterns to improve platform features and user experience

3. Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in these circumstances:

With Shopify Merchants

If you are an end customer of a Shopify store using our services, your order-related data may be shared with that merchant for order verification and COD confirmation.

Service Providers

Trusted third-party providers (cloud hosting, payment processors, email services, analytics) who are contractually bound to protect your data and use it only for specified services.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect the rights and safety of HillTeck and its users.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred. You will be notified of any such change.

4. Data Storage & Security

5. Cookies & Tracking Technologies

We use cookies to enhance your experience and analyze usage. Types of cookies:

• Essential: Required for site functionality (cannot be disabled)
• Analytics: Aggregated usage data via Google Analytics
• Functional: Remember your preferences and settings
• Marketing: Relevant ads (only with your consent)

You can manage or disable cookies through your browser settings. Some features may be affected if cookies are disabled.

6. Third-Party Services

• Shopify: Order data via Shopify Partner API — see Shopify's Privacy Policy
• Meta / WhatsApp: Official Cloud API — see WhatsApp's Privacy Policy
• Payment Processors: Razorpay / Stripe — PCI DSS compliant; we never store card details
• Google Analytics: Opt out via GA Opt-out Add-on

7. Your Rights & Choices

Depending on your location (GDPR, CCPA, India DPDP Act), you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Delete your data (subject to legal exceptions)
• Data Portability — receive your data in machine-readable format
• Restrict Processing under certain circumstances
• Object to direct marketing at any time
• Withdraw Consent where processing is consent-based

To exercise your rights, contact us at [email protected]. We respond within 30 days.

8. Children's Privacy

Our Services are not directed at individuals under 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, contact us immediately at [email protected].

9. International Data Transfers

HillTeck is operated by Infinitiminds Technologies Private Limited, based in India. If you access our Services from outside India, your data may be transferred and processed in India or other jurisdictions. We implement appropriate safeguards including Standard Contractual Clauses and data processing agreements to ensure adequate data protection.

10. Changes to This Policy

We may update this Privacy Policy periodically. When material changes are made, we will update the "Last Updated" date, post a prominent notice on our website, and notify registered users by email. Continued use of our Services constitutes acceptance of the updated policy.

11. Contact Us