Manage Every Customer Conversation with WhatsApp CRM

Unified team inbox, smart contact segmentation, complete conversation history, and agent performance analytics — all in one powerful WhatsApp CRM.

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HillTeck WhatsApp CRM unified team inbox for customer conversation management

Our Clients

Empowering 4000+ D2C Brands

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Results & Impact

Trusted by 4000+ Brands for WhatsApp CRM

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Conversations Tracked

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Faster Resolution

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Agent Productivity

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Brands Trust Us

HillTeck's WhatsApp CRM helps D2C brands track every conversation, resolve queries 40% faster, and boost agent productivity by 5x.

Everything You Need to Manage WhatsApp Conversations

Unified WhatsApp team inbox for multi-agent customer support - HillTeck

Unified Team Inbox

All WhatsApp conversations in one place. Assign chats to agents, add notes, and collaborate in real time. Connect with the WhatsApp Business API for seamless team access.

Smart routing assigns conversations to the right agent based on topic, language, or workload.
Internal notes and tags help your team collaborate without customers seeing behind-the-scenes communication.
Quick replies and saved responses for common queries to speed up resolution times.
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WhatsApp contact management and customer segmentation - HillTeck

Contact Management & Segmentation

Organize your customers with rich profiles, custom tags, and smart segments. Target the right audience with WhatsApp marketing campaigns.

Rich customer profiles with purchase history, conversation logs, and custom attributes.
Dynamic segments that auto-update based on customer behavior and order activity.
Bulk import and export contacts with CSV support for easy migration.
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WhatsApp conversation and order history tracking for eCommerce - HillTeck

Order & Conversation History

Full context for every customer interaction. See past orders, messages, and notes in one timeline. Enhance with WhatsApp commerce integration.

Complete conversation timeline showing every message, order, and interaction with each customer.
Shopify order data synced directly into the CRM for instant context during conversations.
Search and filter conversations by date, status, agent, tags, or customer attributes.
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WhatsApp agent performance analytics and support metrics - HillTeck

Agent Performance Analytics

Track response times, resolution rates, and customer satisfaction. Optimize your team's performance with WhatsApp automation for common queries.

Real-time dashboard showing active conversations, queue depth, and agent availability.
Historical analytics for response time, resolution rate, and customer satisfaction trends.
Automated alerts when SLA thresholds are breached or queue times exceed limits.
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How It Works

Get Started with WhatsApp CRM in 4 Simple Steps

1

Connect Your Number

Link your WhatsApp Business number to HillTeck's CRM. We handle the API setup and verification.

2

Import Your Contacts

Bulk import your existing customer list or let contacts sync automatically from your Shopify store.

3

Assign Conversations

Route incoming chats to team members. Use smart routing rules or manual assignment based on expertise.

4

Track & Grow

Monitor agent performance, track customer satisfaction, and scale your support operations with data-driven insights.

Testimonials

Don't take our word
See what they say

Mokobara testimonial - RTO reduction with HillTeck Voice AI and WhatsApp automation
This app has been an excellent addition to our workflow, especially with its seamless WhatsApp integration.It has played a major role in reducing our RTO rates and has also helped us save a considerable amount of calling time. Overall, it has made our order management process far more efficient and smooth.
Mokobara
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DrTrust testimonial - COD verification and IVR automation with HillTeck
Hillteck is an amazing tool for managing COD and customer communication. It’s simple, reliable, and has helped us reduce RTO significantly. The WhatsApp and IVR automation work perfectly. Highly recommended for any D2C brand.
Drtrust
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BeachBum testimonial - COD order verification with HillTeck
Hillteck is an outstanding app for COD order verification! It has drastically reduced the time I spend verifying orders and made my workflow far more efficient. Special thanks to Abhishek for his excellent support and seamless setup assistance. Great work by him and the entire team — I highly recommend this app to everyone!
BeachBum
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Dermabay testimonial - COD verification and abandoned cart recovery with HillTeck
We’ve been using Hillteck for a long time for COD Verification and Abandoned Cart Recovery, and it has been incredibly helpful in both. The COD to Prepaid feature is also excellent — highly recommended!
Dermabay
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MARS Cosmetics testimonial - COD order management with HillTeck
Very useful product! I’m sure it has helped me save a lot, especially with my high volume of COD orders.
MARS Cosmetics
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Karagiri testimonial - automated COD confirmation calls with HillTeck Voice AI
Fantastic app by Hillteck — incredibly simple, easy to set up, and highly accurate in performance! More than 80% of my COD customers instantly confirm their orders through the automated calls, which has made my workflow much smoother and more reliable. This level of efficiency has genuinely improved how we manage COD orders.
Karagiri
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Frequently Asked Questions

WhatsApp CRM is a customer relationship management system built around WhatsApp conversations. It lets you manage contacts, track conversation history, assign chats to agents, and analyze customer interactions — all from one dashboard.

Yes. HillTeck’s WhatsApp CRM provides a multi-agent team inbox where multiple team members can handle conversations simultaneously from the same WhatsApp Business number.

You can segment contacts by purchase history, conversation tags, custom attributes, location, and behavior. Use segments to send targeted campaigns or route conversations to specialized agents.

Yes. HillTeck stores complete conversation history for every contact, including messages, orders, notes, and tags. Your team always has full context when picking up a conversation.

HillTeck provides detailed agent analytics — response times, resolution rates, conversations handled, customer satisfaction scores, and more. Identify top performers and optimize your support operations.

Yes. HillTeck integrates with Shopify, custom CRMs via API, and other tools. All customer data syncs automatically so your team works from a single source of truth.